Prairie Five CAC, INC.
P.0. Box 159
Montevideo, MN, 56265
Title VI Complaint Procedure
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Prairie Five CAC, Inc. RIDES (thereinafter referred to as "the Authority") may file a Title VI complaint by completing and submitting the agency's Title VI Complient Form. Prairie Five CAC, Inc RIDES investigate complaints received not more that 180 days after the alleged incident. The Authority will process complaints that are complete.
Once the complaint is received, the Authority will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
The Authority has 14 days to investigate the complaint. If more information is needed to resolve the case, the Authority may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, the Authority can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complaintant: a closure letter or a letter of finding (LOF). A closure letter summerizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590
Prairie Five C.A.C., Inc RIDES is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by the Title VI of the Civil Rights Act of 1964, as ammended. Title VI complaints must be filled within 180 days from the alleged discrimination.
The following information is necessary to assist us in processing your complaint. If you require any assistance in completing this form, please contact Prairie Five C.A.C., Inc. Executive Director by calling (320)269-6578.